Frequently Asked Questions

Elate Pharma specializes in advanced rotary die softgel encapsulation for a wide variety of formulations, including pure oil solutions (Omega-3 Fish Oil, Evening Primrose, Black Seed, CoQ10), liquid suspensions, pasty active fills, and multivitamin/mineral complexes. We manufacture transparent, opaque, single-color, and two-tone capsules in oval, oblong, and round shapes with customizable enteric coating for targeted intestinal release.

Our state-of-the-art pharmaceutical manufacturing facility at S.I.T.E. Super Highway Phase-II, Karachi operates under Class 100,000 / ISO Class 8 cleanrooms with high-precision continuous rotary die encapsulation lines. The facility features climate-controlled drying tunnels, automated tumble dryers, laser inspection, and integrated high-speed blister packing and HDPE bottling lines capable of producing tens of millions of softgels annually.

Yes. Our facility is equipped with nitrogen blanketing systems throughout the compounding, de-aeration, and encapsulation processes to prevent oxidation of delicate lipids, Omega fatty acids, and active fat-soluble antioxidants like Astaxanthin, Lycopene, and Vitamin E.

Absolutely. Our experienced in-house formulation pharmacists work closely with clients to develop custom dietary formulas, optimize fill matrix viscosity, enhance bioavailability, and conduct pilot stability testing before scaling up to full commercial batch runs.

Yes. We offer an extensive library of tooling dies ranging from 3 Minims up to 24 Oblong. Shell color, opacity, flavor masking, and chewable softgel technologies can all be tailored to match your brand's unique market positioning.

For custom private label formulations, our standard pilot batch starts from as low as 2,000 to 3,000 retail bottles (or approximately 60,000 to 100,000 bulk capsules). For ready-to-market stock formulations from our catalog, lower minimum trial orders are available to support emerging wellness startups.

White Label utilizes our proven, pre-formulated, and tested stock formulations (such as Omega-3 1000mg, Vitamin D3 5000 IU, or CoQ10), allowing you to launch under your own brand with custom labels in minimal turnaround time. Private Label involves custom active ingredients, bespoke strengths, proprietary blending, and tailored packaging designed exclusively for your company.

We offer complete end-to-end secondary packaging including pharmaceutical-grade HDPE and amber PET bottles with induction-sealed safety caps, child-resistant closures, blister packs (Alu-Alu and PVC-PVDC/Alu), branded cartons with security seals, serialized batch coding, and shelf-ready retail master cartons.

For existing or white-label stock formulations, production and packaging typically take 2 to 3 weeks. For new custom private label batches requiring custom raw material sourcing, packaging artwork engraving, and stability verification, lead times average 4 to 6 weeks.

Yes, subject to our Quality Assurance incoming inspection and supplier qualification process. All client-supplied raw ingredients must be accompanied by an authentic Manufacturer's Certificate of Analysis (CoA) and meet our microbiological and heavy metal safety specifications.

Yes, unequivocally. We exclusively utilize 100% Halal-certified pharmaceutical-grade bovine bone gelatin sourced from SANHA / Halal Research Council accredited slaughter facilities. Every incoming batch of gelatin undergoes stringent identity, microbial, and Halal traceability verification before entering production.

Yes. Our facility operates strictly in accordance with DRAP Nutraceutical & Alternative Medicine Regulations, cGMP (Current Good Manufacturing Practices), and PSQCA standards. We provide full documentation assistance, dossiers, and analytical testing to support your brand's regulatory enlistment.

Every batch produced undergoes rigorous testing at our in-house QC laboratory, including active ingredient assay via HPLC/Spectrophotometry, disintegration time testing, fill weight uniformity, moisture analysis, microbiological enumeration (absence of E. coli, Salmonella, and Staphylococcus), and heavy metal residue screening. A comprehensive Certificate of Analysis (CoA) accompanies every single shipment.

Yes. We support overseas export orders with full export documentation including Certificates of Free Sale, Certificate of Analysis, Halal Certificates, and fumigated export palletizing.

You can explore our entire retail catalog on our Online Shop (https://elatepharma.com/shop). Simply select your desired dietary supplements, add them to your cart, and proceed to our streamlined 1-step checkout. No registration is required for guest checkout, but creating an account provides real-time tracking and invoice history.

We accept Cash on Delivery (COD) across all major cities and towns in Pakistan, Direct Bank Transfer (IBFT) to our official corporate Meezan Bank account, and mobile wallet payments via JazzCash and EasyPaisa.

We offer FREE standard nationwide delivery on all retail orders over Rs. 2,500. For orders below Rs. 2,500, a nominal delivery fee of Rs. 250 applies. Deliveries typically arrive within 2 to 4 working days for major urban centers (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad) and 3 to 5 days for upcountry locations.

Upon order dispatch, you will receive an automated email confirmation and SMS tracking link. You can also visit our Live Tracking Page (https://elatepharma.com/track-order) and enter your order number (e.g. EP-260924-XXXXX) or registered phone number to view live courier status.

We provide a 100% immediate replacement guarantee on transit damages. Simply take photos of the package and contact our WhatsApp customer care desk (+92 300 3633123) or email onlinestore@elatepharma.com within 48 hours of delivery. A replacement will be dispatched immediately with zero extra shipping charges.