Legal & Data Governance

Privacy Policy & Data Protection

Elate Pharma (Pvt.) Ltd. is deeply committed to safeguarding the privacy, confidentiality, and security of our online customers, healthcare partners, and commercial manufacturing clients. This Privacy Policy details our transparent data collection, storage, and protection practices.

Last reviewed & updated: September 2026

Core Commitments & Key Takeaways

Industry-Standard 256-Bit SSL/TLS Encryption

Strict Non-Disclosure & Recipe Protection for B2B Clients

Zero Unauthorized Sharing or Selling of Personal Data

Full Control & Right to Data Erasure at Any Time

WhatsApp: +92 300 3633123 Contact Legal Desk

1. Information We Collect

We only collect information necessary to deliver exceptional dietary supplements and seamless contract manufacturing services:

Personal Identification: Name, email address, phone number, WhatsApp contact, and shipping address.
Order & Transaction Details: Products ordered, delivery address, payment method, order history, and coupon codes applied.
B2B & Manufacturing Inquiries: Company name, target formulation, batch size, packaging preferences, and commercial specifications.
Technical Data: Device IP address, browser type, referring pages, and session cookies used solely for cart persistence.

2. How We Use Your Information

Your information is used strictly to fulfill your requests, improve customer experience, and maintain legal compliance:

Processing, packing, and dispatching your supplement orders through licensed courier partners.
Sending real-time order status updates, dispatch tracking details, and invoice receipts.
Responding to B2B formulation quotes, technical inquiries, and regulatory documentation requests.
Preventing fraudulent transactions and ensuring website security.

3. Non-Disclosure & Formulation Confidentiality

For our private label, contract manufacturing, and export clients, confidentiality is the cornerstone of our partnership. Every custom formulation, proprietary ingredient blend, branding artwork, and commercial agreement is protected under binding non-disclosure terms and isolated in secure encrypted production records.

Formulations are never disclosed, shared, or repurposed for third parties.
Batch records and analytical test certificates are accessible only to authorized QA/QC personnel.

4. Third-Party Sharing & Couriers

We do not sell, rent, or trade your personal data to marketing agencies or third parties. We only share essential delivery information (name, address, contact number) with accredited courier partners (e.g. TCS, Leopards, Call Courier, Trax) strictly for package delivery.

Courier partners are bound by confidentiality and cannot use your details for secondary purposes.
Payment processing data is encrypted and handled through secure financial channels.

5. Your Rights & Data Management

You have complete authority over your personal information stored with Elate Pharma. You may request a copy of your stored data, update your address book, or request complete account erasure by contacting our compliance officer at onlinestore@elatepharma.com.

Request data review or account deletion at any time.
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